Consumer Protection Act revised


The Ministry of Consumer Affairs, Food and Public distribution, has issued a notification by which it says July 20, 2020 as the date on which the Consumer Protection Act, 2019 shall come into force.

The following provision of the act shall come into force:

Section 2 [Except clauses (4), (13), (14), (16), (40)] [Definitions]

Sections 3 to 9 (both inclusive); [Consumer Protection Councils]

Sections 28 to 73 (both inclusive); [Except sub-clause (iv) of clause (a) of sub-section (1) of section 58.] [Consumer Disputes Redressal Commission]

Sections 74 to 81 (both inclusive); [Mediation]

Sections 82 to 87 (both inclusive); [Product Liability]

Sections 90 and 91; [Except sections 88, 89, 92 & 93] [Offences and Penalties]

Sections 95, 98, 100, -Section101 [Except clauses (f) to (m) and clauses (zg), (zh) and (zi) of sub –section 2] [Miscellaneous]

Sections 102, 103, 105, 106, 107 [Except sections 94, 96, 97, 99, 104] [Miscellaneous]

The Consumer Protection Act, 2019 (the Act) received the President’s assent on 9 August 2019 which has replaced the Consumer Protection Act, 1986.

The scope of the Act has been broadened by introduction of various provisions including e-commerce within its purview. The Act aims at protecting and strengthening the rights of the consumers by establishing authorities, imposing strict liabilities and penalties on product manufacturers, electronic service providers, misleading advertisers, and by providing additional settlement of consumer disputes through mediation.

There are structural changes in the Consumer Courts in number of members, honorarium, and staff cadre. Procedural changes are there like to give notice with different mode and on legal issues the changes are made like giving review powers.

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