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Help Desk at DRM office for digitized online HRM system


In order to provide hassle-free service to the railway employees to register in the recently launched digitized online Human Resource Management System (HRMS), Waltair Division provided a Help Desk at Divisional Railway Manager’s Office, Dondaparthi. Divisional Railway Manager Shri Chetan Kumar Shrivastava inaugurated the facility today ( 12.02.2021) in presence of ADRM(infra) Shri Akshay Saxena, ADRM (operations) Dr Suya Lakshmi, Senior Divisional Personnel Officer Shri KSN Raju, Union representatives, officers and staff.

Human Resource Management System (HRMS) is a move to improve the efficiency and productivity of the Railway system and a step towards realizing the vision to transform India into a digitally empowered society and knowledge economy.

Speaking on the occasion, DRM Shri Chetan Kumar Shrivastava said that HRMS is expected to create a big impact on the functioning of all the employees and will make them more tech-savvy. He said the facility-Help Desk is intended to help the queries by the employees and to ensure 100% enrolment in the Digital platform. There are various modules for the convenience of the employees to know their personal details. Employee Self Service (ESS) module enables railway employees to interact with various modules of HRMS including communication regarding change of data.

Provident Fund (PF) Advance module enables Railway employees to check their PF balance and apply for PF advance online. Advance processing will be online, and employees will also be able to see the status of their PF application online. The settlement module digitalizes the entire settlement process of retiring employees. Employees can fill their settlement/pension booklet online. Service details can be availed online, and pension is also processed online completely. This will eliminate the use of paper and it also facilitates monitoring for timely processing of settlement dues of retiring employees.

Further Electronic Pass module- replacing the physical paper pass, Office Order Module -meant both for the issue of office Orders and updating of data on joining of new employees, promotion, transfer of employees and retirement of employees, etc are available in HRMS database.

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