Novotel to provide unique medical assistance to it’s clients


A strategic partnership between Accor (Novotel) and AXA to offer unique medical assistance in hotels worldwide.

As soon as July 2020, this partnership will enable Accor guests to benefit from the highest level of care, thanks to the expert medical solutions of AXA Partners, AXA’s international entity specialized in assistance services, travel insurance and credit protection.

Novotel guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations. Guests will also get access to AXA’s extensive medical networks with thousands of vetted medical professionals. This will allow hotels to make the most relevant referrals to their guests in the 110 destinations where Accor is present.

This unique medical service complements the Group’s overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place through its ALLSAFE Cleanliness label in anticipation of the progressive reopening of its hotels across the different regions.

Accor has indeed established some of the most stringent cleaning standards & operational procedures in the world of hospitality to ensure guest safety.

These standards have been developed with and vetted by Bureau Veritas, a world leader testing inspections & certification.

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