Citizens can now submit various documents required for passport services through the Government’s DigiLocker App system in a paperless mode and are therefore not required to carry the original documents, the Ministry of External Affairs (MEA) announced on Friday. In a move that will also provide great relief to those who have lost their passports and aid them in re-issuing the document, the MEA also announced it was “working on the idea of passport to be included as one of the documents in DigiLocker “to help citizens to retrieve the passport whenever it is required” and which will also help them in the process of re-issuing in case of passport loss.
The MEA also said it was “working towards rolling out of e-Passport for the citizens that are designed to increase security, making it more difficult to tamper with data recorded on a passport, thereby limiting the chances of fraud” and that ”in the coming years, a biometric passport would help improve immigration processes at airports which are equipped with automatic e-Passport gates”.
All this was announced by the minister of state (Mos) for external affairs V Muraleedharan on Friday at an event to “inaugurate DigiLoker for Passport Seva,” who also stated that in the upcoming Passport Seva Programme V2.0, the use of emerging technologies such as Artificial Intelligence (AI), Machine Learning, Chat-Bot, Analytics, Robotic Process Automation RAA) will further ease the citizen experience and expeditious serious delivery”.
The DigiLoker is a flagship initiative of the ministry of electronics and IT and aims to provide access to authentic digital documents stored in a citizen’s digital document wallet. As per rules, these digital documents are on par with original physical documents and can therefore be accessed by citizens anytime and anywhere.
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