Uber launches its package delivery service, ‘Uber Connect’, in Vishakhapatnam


Uber today expanded its recently launched package delivery service ‘Uber Connect’ to Visakhapatnam and 13 other cities for enabling residents to send and receive parcels from each other and also order items from shops within city limits, while maintaining social distancing.

Uber Connect’s second phase of expansion will see the new service launch in Ahmedabad, Lucknow, Bhubaneswar, Bhopal, Coimbatore, Indore, Mysore, Patna, Kota, Vijayawada, Visakhapatnam, Ludhiana Nashik and Mumbai bringing the total count to 25 cities.

In response to the Covid-19 pandemic, Uber piloted the new service last month in 11 Indian cities including Kolkata, Jaipur, Guwahati, Gurgaon, Delhi, Hyderabad, Chennai, Chandigarh, Noida, Bangalore and Pune.

All packages should be transportable on a two wheeler vehicle, be under 5 kilograms in weight, securely sealed and not include prohibited items such as alcohol, recreational drugs, or dangerous and illegal items. Similar to on-demand trips, customers will be able to continue monitoring the trip’s progress prior to pickup, en route, and at the dropoff. Customers can also share the delivery status with the recipient of the package. In case customers want to order items from nearby shops, they can simply put the shop address as the pickup location, place the order over the phone, and have the items delivered at their doorstep.

Prabhjeet Singh, Director-Operations and Head of Cities, Uber India and South Asia, said, “We are thrilled to scale Uber Connect to more cities across the country to help citizens send parcels to friends and family. They can also order items from shops during this crisis, without having to step out of their homes. Uber Connect is a prime example of how we are adapting our platform to meet the needs of our communities, which still need to practice social distancing in these challenging times, along with creating new earning opportunities for our drivers.”

Uber Connect will adhere to all rules and guidelines laid down by the government and local authorities. All driver partners have been given virtual training to maintain strict health and hygiene standards and to avoid direct contact with customers during delivery.


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